At BerryLube, we aim to provide a smooth and reliable shopping experience. Please review our shipping and returns policy below for complete details.

Shipping Information

Shipping Locations

We currently ship orders within the United States.

Processing Time

  • Orders are typically processed within 1–2 business days
  • Orders placed on weekends or holidays will be processed the next business day

Shipping Time

  • Standard shipping usually takes 3–7 business days, depending on your location
  • Delivery times may vary due to carrier delays, weather, or peak seasons

Shipping Charges

  • Shipping costs are calculated at checkout
  • Any applicable promotions or free shipping offers will be clearly displayed before payment

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (if available).

Order Discretion

All orders are shipped in plain, discreet packaging with no product details visible on the outside, ensuring customer privacy.

Returns & Refunds

Return Eligibility

Due to the personal nature of intimate wellness products:

  • Opened or used products are not eligible for return
  • Returns are accepted only for unopened, unused itemsin original packaging

Return Timeframe

  • Return requests must be made within 7 days of delivery
  • Items must be in original condition to qualify

Non-Returnable Items

For hygiene and safety reasons, the following are non-returnable:

  • Opened products
  • Used products
  • Items damaged due to misuse

Refund Process

  • Once an eligible return is received and inspected, refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method
  • Shipping charges are non-refundable unless the item is defective or incorrect

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

📧 Email: info@berrylube.com

How to Request a Return

To request a return or report an issue, please email us at:
info@berrylube.com

Include:

  • Order number
  • Reason for return
  • Photos (if applicable)

Our support team will guide you through the next steps.

📌 Important Notes

  • BerryLube products are intended for external use only
  • We reserve the right to refuse returns that do not meet policy conditions
  • This policy may be updated without prior notice

Need Help?

If you have questions about shipping, returns, or your order, feel free to contact us. We’re here to help.

📧 info@berrylube.com